Refund and Return Policy

Last Updated: October 9, 2026

1. Introduction

At Vaidyalok, we aim to provide customers with quality Ayurvedic products and a reliable shopping experience.

This Refund and Return Policy explains the conditions under which products purchased through

Home
may be returned, exchanged, replaced, or refunded.

Not all products sold through our website are eligible for return. Customers are advised to review the product details and applicable return conditions before placing an order.

2. Return Eligibility

Only products identified as eligible for return under our applicable policy may be returned.

For eligible products, customers must submit a return request within seven (7) days from the date of delivery.

Return requests submitted after this period may not be accepted unless a different period applies to the product or a remedy is required under applicable law.

A return request must be reviewed and approved by our customer support team before the product is sent back.

3. Products Eligible for Return

Subject to the applicable conditions, a return request may be considered in the following circumstances:

  • The product was delivered in a damaged condition.
  • The product is defective.
  • The wrong product was delivered.
  • The product materially differs from its description or order specifications.
  • Another circumstance qualifies for a return or remedy under applicable law.

Customers should contact us within seven days of delivery and provide the order details and supporting photographs or other evidence where reasonably necessary.

Each request will be assessed based on the nature of the issue, the product category, and applicable legal requirements.

4. Non-Returnable Products

Due to hygiene, safety, product integrity, and the consumable nature of certain products, not all items are eligible for return or exchange.

Depending on the product and applicable law, non-returnable items may include:

  • Opened or used products.
  • Products with broken seals or tampered packaging.
  • Ayurvedic medicines, supplements, and consumable products, where return restrictions apply for hygiene or safety reasons.