Terms and Conditions

Last Updated: October 9, 2026

1. General Overview

Welcome to Vaidyalok. These Terms and Conditions govern your access to and use of our website,

Home

, and any purchases made through our online store.

The website is operated by Vaidyalok, referred to in these Terms and Conditions as “we,” “us,” or “our.”

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms and Conditions and the policies referenced herein. If you do not agree with these terms, please discontinue using our website.

You must be legally capable of entering into a binding agreement under applicable law to place an order through our website.

2. Products and Product Information

Vaidyalok offers Ayurvedic products and related wellness products through its online store.

We make reasonable efforts to ensure that product descriptions, images, ingredients, specifications, prices, and other information displayed on our website are accurate and up to date.

However, actual product appearance, packaging, colour, or labelling may vary slightly from website images due to manufacturer updates, packaging changes, or display settings.

Customers are encouraged to review product descriptions, ingredients, directions for use, warnings, and other relevant information before placing an order.

If a product description contains a material error or a product is materially different from what was advertised, please contact our customer support team for assistance.

3. Pricing and Availability

All product prices and applicable charges will be displayed on our website at the time of purchase.

Prices, offers, promotions, and product availability may change from time to time without prior notice. Such changes will not affect an order already accepted by us, except where a correction or other action is permitted under applicable law.

We make reasonable efforts to maintain accurate stock information. However, a product may occasionally become unavailable after an order is placed.

If a product becomes unavailable, or if an order cannot be fulfilled, we may contact you to arrange an appropriate solution, which may include cancellation and a refund where applicable.

If a material pricing or listing error is discovered, we reserve the right to contact you to resolve the issue or cancel the affected order where legally permitted. Any payment collected for an order that is cancelled must be refunded as required by applicable law.

4. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products under these Terms and Conditions.

An order confirmation email or message acknowledges receipt of your order and does not necessarily constitute final acceptance.

We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment failure, product unavailability, material listing errors, or suspected misuse of the website.

Where an order is cancelled after payment has been collected, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

Customers are responsible for providing accurate contact, billing, shipping, and order information. We may contact you to verify order details or arrange delivery.

5. Payments

Payments must be made using the payment methods available on our website at the time of purchase.

You agree to provide accurate payment information and authorise the applicable payment provider to process the transaction.

Payments may be processed by third-party payment service providers and will be subject to their applicable terms and security procedures.

We do not guarantee the availability of any particular payment method at all times.

If a payment fails, is reversed, or is not successfully confirmed, we may delay processing or cancel the affected order, subject to applicable law.

Any applicable shipping charges, taxes, or other fees will be disclosed during checkout where required.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines communicated on our website or during checkout.

Delivery timelines are estimates and may be affected by product availability, courier operations, weather, public holidays, incorrect addresses, or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address and contact number.

If delivery fails because of incorrect address details, unavailable recipients, or other customer-related circumstances, additional delivery arrangements or charges may apply where disclosed and legally permitted.

If an order is delayed, lost, damaged during delivery, or marked as delivered but not received, customers should contact us promptly so that we can investigate and provide appropriate assistance.

We may work with third-party logistics providers to fulfil orders. Their involvement does not remove any responsibilities or obligations that Vaidyalok has under applicable law.

7. Returns, Exchanges and Refunds

Not all products sold through Vaidyalok are eligible for return or exchange. Eligibility depends on the product category, condition, and applicable return policy.

7.1 Seven-Day Return Window

For products eligible for return, customers must submit a return request within seven (7) days from the date of delivery, unless a different period is expressly stated for the relevant product or a longer period is required by applicable law.

Customers should contact our customer support team within this period and provide the order number, details of the issue, and supporting photographs or other evidence where reasonably necessary.

Submitting a return request does not automatically mean that the return has been approved. Our team will review the request and provide the applicable return instructions.

7.2 Eligible Returns

Subject to the applicable return policy and legal requirements, a return may be considered where a product:

• Arrives damaged or defective.
• Is different from the product ordered.
• Is materially inconsistent with its description.
• Otherwise qualifies for a return or remedy under applicable law.

Customers may be asked to provide photographs, packaging details, or other reasonable evidence to help us assess the request.

7.3 Non-Returnable Products

Certain products may not be eligible for return or exchange, including products that are opened, used, unsealed, perishable, or subject to hygiene, health, or product-integrity restrictions.

Certain Ayurvedic, consumable, personal care, and similar products may also be non-returnable where the applicable restrictions are lawful and communicated to customers.

Product-specific return restrictions may be communicated on the relevant product page or through our customer support team.