Frequently Asked Questions

Vaidyalok is an Ayurvedic products brand rooted in the traditional Ayurvedic heritage of the Kalans family. With a family legacy spanning more than 75 years, we are committed to preserving traditional Ayurvedic knowledge and making Ayurvedic products accessible to customers.

The Kalans family has a heritage of more than 75 years in Ayurveda. This family tradition reflects generations of knowledge, experience, and respect for traditional Ayurvedic practices.

Yes. Vaidyalok specialises in Ayurvedic products and traditional wellness offerings inspired by Ayurveda and our family's heritage.

Vaidyalok operates within the applicable licensing and quality requirements for its Ayurvedic products. Our manufacturing and quality standards are associated with Good Manufacturing Practices (GMP).

Product-specific licensing and manufacturing information should be checked on the relevant product packaging or documentation.

Vaidyalok is based in Kerala, India.

Address: Nellayi, Thrissur – 680305, Kerala, India.

Our identity is rooted in a family heritage spanning more than 75 years. We value traditional Ayurvedic knowledge, product quality, responsible practices, and the preservation of our family's Ayurvedic legacy.

Vaidyalok offers a range of Ayurvedic and traditional wellness products, including skincare, haircare, herbal preparations, traditional oils, soaps, and other wellness products.

Our collection includes products such as Kumkumadi Thailam, Nalpamaradi Soap, Chyawanprash, and other Ayurvedic offerings. Please visit our online store to explore the currently available collection.

Our products are inspired by traditional Ayurvedic knowledge and formulations. We place importance on authenticity, ingredient quality, and respect for Ayurvedic traditions.

Please refer to individual product descriptions for formulation and ingredient information.

Our product range includes formulations featuring traditional herbs, oils, and other ingredients associated with Ayurveda. The ingredients vary from product to product.

Please check the individual product label for the complete ingredient list.

Ingredient information is provided on the relevant product page and product packaging, wherever available. We recommend reviewing the complete ingredient list before purchasing, particularly if you have known allergies or sensitivities.

Suitability varies depending on the product, its ingredients, and individual skin characteristics. Please review the product description and usage instructions before use.

If you have sensitive skin or a known allergy, consider seeking advice from a qualified healthcare professional before using a new product.

Kumkumadi Thailam, also known as Kumkumadi Tailam, is a traditional Ayurvedic beauty oil. It is associated with traditional skincare practices and is particularly known for formulations featuring saffron (Kumkuma).

Vaidyalok Kumkumadi Thailam is offered as an Ayurvedic beauty oil. Please refer to its product page for the complete ingredient list and directions for use.

Kumkumadi Thailam is traditionally associated with saffron-based Ayurvedic skincare formulations. Please check the product's ingredient declaration for the exact formulation of Vaidyalok Kumkumadi Thailam.

A typical application involves gently applying a few drops to clean skin and massaging softly. The amount and application time should follow the specific product instructions.

If you have oily or sensitive skin, follow the product's directions and consider performing a patch test before regular use.

Nalpamaradi Soap is a traditional Ayurvedic-inspired bathing and skincare product based on the Nalpamaradi oil tradition.

Vaidyalok Nalpamaradi Soap is made using Nalpamaradi oil, bringing a traditional Ayurvedic oil formulation into a convenient soap format.

Its connection to authentic Nalpamaradi oil is an important part of the product's identity. It offers customers a convenient way to incorporate the traditional Nalpamaradi skincare concept into their bathing routine.

Please refer to the product label for its full ingredients and directions for use.

Chyawanprash is a traditional Ayurvedic herbal preparation commonly associated with amla and a combination of herbs and other ingredients.

Its exact formulation can vary between manufacturers. Please check the Vaidyalok Chyawanprash product page and packaging for its ingredients, recommended serving, and usage instructions.

Follow the serving instructions and recommendations provided on the product packaging. The appropriate quantity may vary depending on the formulation and individual requirements.

Customers with medical conditions, allergies, dietary restrictions, or medication requirements should consult a qualified healthcare professional before use.

Please refer to the Energy Lab product description on our website for its specific purpose, ingredients, and usage instructions.

Product formulation and directions should always be checked on the individual product label.

Yes. Our collection includes various Ayurvedic and traditional wellness offerings. Product availability may change from time to time.

Visit our online store to explore the latest products and their individual descriptions.

Yes. Customers should follow the usage instructions, recommended quantities, precautions, and storage information provided on the individual product packaging or product page.

This depends on the product and your individual circumstances. External-use products and products intended for consumption have different considerations.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition, or are purchasing products for a child, consult a qualified healthcare professional before use.

Any product containing herbal or other ingredients may cause an allergic reaction in some individuals.

Review the ingredients carefully. For topical products, a patch test may be appropriate before regular use. Discontinue use if irritation or an unexpected reaction occurs.

Store products according to the instructions on their packaging. Keep them properly sealed and away from excessive heat, direct sunlight, and moisture where specified.

Product shelf life varies depending on its formulation and packaging. Always check the manufacturing date, expiry date, and storage instructions printed on the product.

Yes. Vaidyalok offers international shipping to customers in many countries across the Middle East, Europe, North America, and other popular international destinations.

International shipping availability is subject to destination-country regulations, courier service coverage, customs requirements, and applicable shipping restrictions.

We aim to serve customers across a wide range of international destinations, including countries in the Middle East, Europe, North America, and other regions.

Shipping availability for a particular country can be checked by entering the delivery address during checkout.

Yes. At present, we do not offer shipping to Pakistan, Afghanistan, Palestine, Iraq, and Iran.

Shipping may also be restricted to certain destinations due to courier limitations, customs regulations, or other applicable restrictions.

We offer domestic shipping within India, subject to service availability at the customer's delivery address.

Enter your PIN code during checkout to check delivery availability.

Yes. Shipping charges may apply to domestic orders within India. The applicable shipping charge will be calculated or displayed during checkout based on the delivery destination and applicable shipping conditions.

Yes. International shipping charges apply and may vary depending on the destination country, delivery address, shipment weight, and courier service.

The applicable shipping charge will be communicated or displayed before the order is confirmed.

International delivery times vary depending on the destination country, courier service, customs clearance, and local delivery arrangements.

Any estimated delivery timeline available at checkout or communicated after dispatch should be treated as an estimate.

International orders may be subject to customs duties, import taxes, handling charges, or other fees imposed by the destination country.

Such charges depend on local laws and customs authorities. Customers should check their country's import requirements before placing an order.

Yes. Import requirements for Ayurvedic products, herbal preparations, cosmetics, and consumable products differ between countries.

Customers are responsible for checking applicable import regulations in their destination country. An order may be delayed, restricted, or refused by customs authorities.

Browse our online store, select the products you wish to purchase, add them to your shopping cart, and proceed to checkout.

Enter your delivery information, select an available payment method, review your order, and complete the checkout process.

Account requirements depend on the checkout options available on our website. Follow the instructions displayed during checkout to complete your purchase.

Available payment methods are displayed during checkout. The payment options may vary depending on the delivery destination and payment service availability.

Yes. Once your order has been successfully placed, an order confirmation will be sent using the contact details provided during checkout, subject to successful processing.

Where tracking is available, tracking details will be shared after your order has been dispatched. You can use the provided tracking information to follow your shipment.

Please contact our customer support team as soon as possible if you wish to cancel an order.

Cancellation may depend on the order's processing and dispatch status and will be handled in accordance with our applicable policies and consumer rights.

Not all products sold through Vaidyalok are eligible for return. Return eligibility depends on the product category, condition, and applicable return policy.

Please refer to our Refund and Return Policy for complete details.

For products eligible for return, customers must submit a return request within seven (7) days from the date of delivery.

This period does not limit any additional statutory rights or remedies available under applicable law.

Certain products may be non-returnable due to hygiene, safety, product integrity, or consumable-product restrictions. Opened, used, or tampered products may also be ineligible for return, subject to applicable law.

Please contact our customer support team promptly and provide your order details along with photographs of the product and packaging where reasonably necessary.

We will review the issue and advise you on the appropriate next steps in accordance with our return policy and applicable law.

Approved refunds will be processed in accordance with our Refund and Return Policy and applicable law. The time required for the refund to appear may depend on the original payment method and payment provider.

You can contact our team using the following details:

Brand: Vaidyalok

Email: Vaidyalok00@gmail.com

Address: Nellayi, Thrissur – 680305, Kerala, India.

Yes. Customers are welcome to contact our team with questions about product descriptions, ingredients, availability, orders, or other general product-related information before placing an order.

No. Information provided on our website is intended for general product information and educational purposes. It is not a substitute for professional medical advice, diagnosis, or treatment.

Always consult a qualified healthcare professional regarding medical conditions or treatment decisions.

You can review the relevant policies through the policy links available on our website, including our Terms and Conditions, Privacy Policy, and Refund and Return Policy.